Refund Policy (Subscription Services)

Introduction

At Drilla, we offer subscription-based blockchain analytics for trading. We aim to satisfy our customers with high-quality service. However, if you need to cancel your subscription, our refund policy is designed to ensure fairness and transparency.

Cancellation and Refund Eligibility

You may cancel your subscription at any time; however, refunds are only available within the first 14 days of initial subscription or renewal.

To cancel your subscription and request a refund, please contact us at [email protected] with your account details and the reason for cancellation.

Subscriptions cancelled beyond the 14-day window will not be eligible for a refund but will remain active until the end of the paid subscription period.

Processing Your Refund

Upon receiving your refund request, we will verify the eligibility of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Changes to Our Refund Policy

We may update this policy from time to time in accordance with changes to our services or legal obligations. We will notify you of any changes by posting the new policy on our website.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].